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Context in international development is important. Please view the background info on this project before continuing. A more detailed portfolio piece is available as a PDF. Please email me to receive a copy; a signed NDA will be required.
The Research
User Interviews – Key Quotes
“There are other uses for a platform like this, such as sample language to put in contracts.”
“With this historical marginalization, I think you’ll have a stronger user base.”
“Crowdsourcing can help frame the idea, but…I couldn’t see it being a legal basis.”
“It’s worth exploring a mobile version of the platform because with personal privacy, mobile is better.”
“I usually have a 90% response rate from people in the field.”
Card sorting and affinity mapping led to the following insights:
- Some people find grouping by feature type more useful, others find grouping my administrative level (i.e. country, continent, etc.) more useful
- A lot of features will need to be reached in tandem to achieve needed security and functionality (MVP)
- Some anonymity in responses is okay
Paper Prototyping and Low/Medium-Fidelity Wireframes
Equipped with preliminary research, I worked out paper prototypes and medium-fidelity wireframes that led the following additional insights:
- Design everything with privacy in mind
- Add onboarding
- Test user types and primary users flows further
- Test display of trends (location, prominence, depth) further
- Test commonly used symbols in designs for North America/Europe on people of and responding from Africa, Latin America and South Asia
- Actual language of onboarding, surveys, prompts will be critical
Research Synthesis
Personas
Three personas emerged from the research:
- Lifelong Field Staffer – someone who has dedicated all or a significant part of their career to field operations and identifies as LGBTI
- UN Policy Maker – someone who writes, changes or directly influences UN policies that affect UN staff.
- Human Resources staff – someone who works on HR issues, such as contract administration, securing visas, processing annual leave.
Taxonomy
- Event/layer – set of questions
- EqualDex layer – pulled from EqualDex
- Survey question – individual question
- Incident report – open-ended prompt to document specific incident OR Sentiment report – open-ended prompt to document general feelings
- Keyword – tag associated to question or report
User Flows
UX Design Analysis
Information Architecture
Validated (so far)
- “Shallow” interactions – max 3 page loads, 3-4 actions to do any given task from any given part of the platform
- Repeat onboarding information throughout with pop-ups/prompts; keep onboarding information accessible in a menu at the bottom of all pages
- Use breadcrumbs for navigation help
- Sub-categories: keywords, timeframe, demographics (as meta-data)
- Demographics associated with responses should only be available if multiple responses fit a criteria in order to preserve anonymity
Ongoing Discussion
- Responsive site versus native app for mobile
- Use of dropdown menus
- Top level classification
- Incident versus sentiment report
- Specific layers and questions, specific incident/sentiment report prompt wording
- Data anonymization versus data integrity
Usability Testing Next Steps
- New homepage layout – tiles
- Specific language on onboarding, survey questions, sentiment/incident prompts
- Specific tasks – adding survey question responses, sentiment/incident reports
- Export views (front-end)
- Back-end
- Incident to (possible) sentiment reports
- Ongoing discussion of users being required to have a profile
- Design of homescreen as a map or as tiles
- Onboarding information – length, availability, and addition of module/test
- Removing dots in timeslider to indicate an incident was reported
- Changing Equaldex layers as a dropmenu to a separate bar
Original Annotated Wireframe
- Want users to always have these four options up here
- Click here to go home
- Events/layers about which this platform will collect
- Layers that are pulled from external source, EqualDex
- Export screens in coming design steps
- Anticipating a lot of discussions how this is actually deciphered
- Slider will change map view above
- Have gotten a lot of feedback that this needs to be in the header. Keeping it here for now for space concerns. Will probably move it up to the header eventually.
- This is the same information in the new user onboarding
- Debating whether to if/how this will change with user selection